Don’t be afraid to use the word “no” in your daily life

I used to work at McDonald’s and if someone came to me and asked for a milkshake and we were out of milkshakes (which was prominently displayed on the digital sign on the wall) I would say “Sorry, we’re out of milkshakes, but would you like a smoothie instead?” And I would get barked at because I didn’t say no first, I only said I was sorry and we were out. It felt like the word “no” was a curse word, and people were offended when I used it because it was so rare, but it’s a very important word. It allows us to set ourselves up for success and I encourage you all to practice saying it today.