Crossing the line between helpful and obnoxious

Alright, I'm not asking for an excuse for ChatGPT, but I'm not asking for an excuse for me either. <br><br>I am ADHD and I remember almost nothing, even when I focus. I've been using ChatGPT as a writing prompt tool for about a year, mostly on my laptop with rare use of the app. As in, I open it in the chat browser, and sometimes maybe 1 time a week I'll use my cell phone if I'm out and I think of something new, but it's not often.<br><br>Anyway, I had a really stressful day at work and I get home and go straight to why I'm here. I open ChatGPT on my laptop and I get an "I can't connect" error on the main page where it doesn't display any prompts that usually are there.<br><br>I go to the app on my *OTHER* account (which basically just exists just in case I'm in an airport and I don't have my laptop with me, I need to speak to the AI, and the airport's Wi-Fi doesn't allow me to access the website) and it does the same thing. It's not the app connection because I've used it on other days and it worked fine.<br><br>I go to my phone and I get the same fricking error. I open the account on my wife's phone and it *STILL* doesn't work.<br><br>So I do the most obvious thing and check my internet connection. <br><br>Between my house and my wife's phone, her phone is connected to her carrier (T-Mobile) but my laptop is on my home Wi-Fi, which I get through AT&T. <br><br>So I just open ChatGPT on my cell phone, and press "Continue to app" which then opens the app. And it works perfectly fine. No problem. I even made sure it wasn't connected to my home Wi-Fi and it was connected to my mobile data, and it works.<br><br>So I'm a little confused, because I would think that if I open the app on my laptop and it's connected to my AT&T service, it would just work. And I don't understand why it doesn't work. But I at least know that the issue is on their end because I've made sure that's the problem.<br><br>Because of this, I decided to call ChatGPT's customer support.<br><br>I speak to the lady and tell her the story, and I also let her know that I'm just trying to figure out what's wrong with it because I've been on this service for about a year but I've never had any issues with it until today, and I'm just wondering what I have done wrong to cause this.<br><br>She tells me that they have a new policy that stops people from using proxies to access ChatGPT. She tells me that maybe ChatGPT thinks I'm a proxy.<br><br>But then she says something that I find absolutely hilarious. She says "You can't use the app on multiple devices." I'm like, what? Lady, I've used this app on multiple devices for a year and I've never had any issues with it. But she's like "No, it's a brand new policy, and if you use it on multiple devices, we'll block you from our service because we think you're a bot."<br><br>And I was like, "Well, it's just my laptop and my cell phone... I'm not running anything complex. But I can see how it would be a problem if I'm running a 100 cell phones and a 100 laptops all at the same time or something, and then I would understand."<br><br>And she was like, "No, it's not a problem like that. It's a problem of using it on more than 1 device."<br><br>So I was like, "Okay, so what you're saying is that if I go to the airport, have a layover, and I'm there for an hour, I can only use the ChatGPT app on my cell phone, I can't open it on airport Wi-Fi on my laptop because then I'll get blocked?"<br><br>And she's like, "Yes, exactly. We don't allow our service to be accessed on more than 1 device."<br><br>I was like, "To be honest, that's absolutely ridiculous. I don't think it's fair, and I don't think it's fair that you're blocking my access when I've used it on multiple devices for a year and you've never had a problem before."<br><br>I asked her if I could speak to someone else, and she says she can't transfer the call to anyone else. So I'm basically on my own and I'm not allowed to use my service.<br><br>She did say that I could try to call back later and speak to someone else, but I'm not going to do it. I know that I'm going to get the same conversation. <br><br>I don't know if maybe this is just the way the lady was, but I think it's absolutely ridiculous that I'm prevented to access my service simply because I open it on my cell phone and laptop on the same day. I think it's unfair and I think it's a horrible policy. I'm not doing anything wrong. I'm not hacking anyone, I'm not running any bots, and I'm not doing anything malicious. I'm just using the service that I paid for on different devices.<br><br>I'm not going to speak to someone else because I know what the outcome is going to be, but I'm just annoyed with this. And I think it's absolutely ridiculous.