Do I need to leave the industry I’m in to get around $100k while still just being a support desk technician?

I’ve been in the industry of billing software for prompt pay for government sponsored patients for a while now. It’s a smaller company with around 200 people. I used to be a customer service rep, and was there for 5 years. They then decided to close down this department and I was moved to support. I wasn’t given any training. The only reason why I was moved to support as I was told was because the other departments didn’t want me (thanks).<br><br>I’ve been in support for two years now. I’ve been doing excellent work and I know I’m doing a good job. I think I’m in the best I can be in this role. I’ve tried to become a specialist in multiple areas, and I’ve even do some of the work that other teams do on a regular basis. I’m a go to person for unlock accounts / permissions and general issues.<br><br>We’re understaffed and so I’m by myself on a team and I do about 150 tickets per week plus email, chats, and phone calls. I’m very stressed out the whole time. It doesn’t matter what day it is, I’m extremely overworked, and I have to do a lot of overtime. I work on holidays and weekends too. I’m also by myself because I’m the only person that does what I do, nobody else does it at all.<br><br>There’s no help available. I’ve told my manager that I’ve tried to train on other areas, and I don’t get any help when I’m busy. I sometimes work 12 hour days and I do overtime on my off days. I’m not a person that works a lot, I’m not a hard worker, I’m just really overworked to the point where I’m killing myself.<br><br>I went to management, and asked about a raise, and they told me that they would try to get me to around $75k. I currently make $60k. So only a $15k raise. I’m just feeling so underpaid for the work that I do. I feel like I’m taking a hit, when I’m the only person that does what I do, and I’m doing a good job.<br><br>I feel like I need to leave the industry and go into a large company like Microsoft or Accenture or something like that and start from the bottom again. I’m just feeling a bit lost. I went to college for computer science as well. I just feel like I’m a bit stuck on what I should do.<br><br>Sorry for the rant, I’ve just been feeling really overworked and underpaid. I just feel like I’m killing myself and it isn’t really worth it.<br><br>&#x200B;<br><br>Edit: I want to say that I really appreciate the advice. I’m definitely going to update my resume and linken profiles. I’m going to start looking around as well. I’m also going to start documenting how much work I’m doing and see if I can make a case for a raise. I’m really going to try to get some help at my current job, but I feel like I’m going to have to look around. I feel like my mental health is important and I need to take the first step.